Boondocks and Boondoggles

Dear Customer Relations will soon have a sister site. British-American-Dictionary.com will soon be ready for launch but readers of DCR can have a sneak preview. So if you don’t know the difference between Boondocks and Boondoggles or whether a rubber is a contraceptive or for removing pencil marks, this is the site for you.

An Arrhythmia Story

A dear friend of DCR has been through hell and back after she was treated for cardiac arrhythmia. Please read her story and share it. This is about a complaint, but this time, it is a very serious one. Very serious indeed.

Stratstone BMW – Can I have my Car Back Please?

Two weeks ago, I had two cars towed away on consecutive days. It wasn’t a good week. The first car was a cherished 21 year old sports car I’ve owned for 14 years and the alternator had finally given up the ghost. No problem with that. The second was a brand new BMW 420D M Sport Plus that I had just paid an awful lot of money for just a few weeks earlier. Oh well, Stratstone BMW would fix it for me wouldn’t they?
Well actually it turned out, they wouldn’t….

British Airways gnome

British Airways – The Suppository Gnome

John Wines and his wife Julie planned a holiday of a lifetime – a safari trip to Africa. To make sure that everything went to plan, John booked his flights with the ‘World’s Favourite Airline’. That, it turned out, was a big mistake….

Tampax Tampon Tantrum

Yes, this is a complaint letter about tampons.  So “Why is there a cuddly Labrador puppy?” I hear you say.  That’s Andrex, not Tampax, right? Well, it’s not just any old Labrador, it’s Marley, and he’s in the letter

lidl parking scam 2

A Nice LIDL Earner!

Steve Crowley recently witnessed his local Lidl store fining an elderly pensioner £90 for accidentally contravening their new parking restrictions. Steve thought that was disgraceful. If you agree, sign the petition to bring this odious practice to an end