I wrote this letter 18 years ago to David Wilson Homes in a failed attempt to get them to put right defects with my new house. It didn’t work, they didn’t give a damn. It must have cost them a fortune.
Dear Customer Relations will soon have a sister site. British-American-Dictionary.com will soon be ready for launch but readers of DCR can have a sneak preview. So if you don’t know the difference between Boondocks and Boondoggles or whether a rubber is a contraceptive or for removing pencil marks, this is the site for you.
Before I start posting new letters, I though it would be worth revisiting a few of the early ones. I wrote this one 9 years ago and ended up reading it to twelve million people on NPR Radio in the USA.
A dear friend of DCR has been through hell and back after she was treated for cardiac arrhythmia. Please read her story and share it. This is about a complaint, but this time, it is a very serious one. Very serious indeed.
Two weeks ago, I had two cars towed away on consecutive days. It wasn’t a good week. The first car was a cherished 21 year old sports car I’ve owned for 14 years and the alternator had finally given up the ghost. No problem with that. The second was a brand new BMW 420D M Sport Plus that I had just paid an awful lot of money for just a few weeks earlier. Oh well, Stratstone BMW would fix it for me wouldn’t they?
Well actually it turned out, they wouldn’t….
John Wines and his wife Julie planned a holiday of a lifetime – a safari trip to Africa. To make sure that everything went to plan, John booked his flights with the ‘World’s Favourite Airline’. That, it turned out, was a big mistake….
Yes, this is a complaint letter about tampons. So “Why is there a cuddly Labrador puppy?” I hear you say. That’s Andrex, not Tampax, right? Well, it’s not just any old Labrador, it’s Marley, and he’s in the letter
Steve Crowley recently witnessed his local Lidl store fining an elderly pensioner £90 for accidentally contravening their new parking restrictions. Steve thought that was disgraceful. If you agree, sign the petition to bring this odious practice to an end
Comedy writer Stephanie Yuhas was less than thrilled when Verizon Mobile sent her a bill for a cell phone which she didn’t even own. Apparently, someone had stolen her identity – or at least part of it…
Kevin Borgers had had a busy bank holiday weekend and then a storm kept him awake most of the night. When he eventually got to sleep, he was less than happy when war broke out in his cul de sac…