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EasyJet Strikes Again!

Those who have read the EasyJet Chronicles page will know that I had a bit of a run in with our bright orange budget airline earlier this year (click on the aeroplane to go to The Chronicles). 

This week, out of the blue, EasyJet decided to get back in touch.  I have absolutely no idea why, but I could hardly pass up the opportunity to shake the tree once again to see what fell out.....

 

Below is the latest email from EasyJet:

Dear Ms Matthews,

Thank you for contacting us.

I would like to sincerely apologise for the inconvenience that the disruption to your flight may have caused to you.

After looking into this matter for you, I can confirm that the amount of £355.42 has been returned to the card used in the booking on 24 February 2010, therefore this amount has already left our account.

My best advice to you would be to contact your card company, if you have not received the amount. I will be more than happy to supply any details required by your card company to assist with your enquiry.

Once again, I sincerely apologise for the inconvenience this has caused you.

I do hope I have been able to answer your question fully. To update your query, please reply to this e-mail and we will be happy to assist you further.

Yours sincerely,

Lalit Rathor
Customer Service Representative

So, it seems that they still think Anthony is a girl's name but hey, I am in touch with my feminine side and have no problem with that.  What I do have a bit of an issue with is their sheer mind-bending incompetence...  and the very very strange names of the EasyJet customer relations staff.  I replied as follows:

Dear Lalit Rathor,

Thank you most sincerely for your curious email.  It's always a pleasure to hear from EasyJet though I must confess to being just a little disappointed to receive an email from a Customer Services Representative when all the previous emails have been from Customer Services CHAMPIONS!  No matter, I'm sure you will be promoted soon.

Anyway Lalit, if I may, I will respond to the main points of your email line by line as if we were having a chat:

Lalit:            "Thank you for contacting us".

Anthony:   "I didn't contact you".

Lalit:            "I would like to sincerely apologise for the inconvenience that the disruption to your flight may have caused to you".

Anthony:    "The flight was cancelled.  There was no flight to be disrupted".

Lalit:            "After looking into this matter for you, I can confirm that the amount of £355.42 has been returned to the card used in the booking on 24 February 2010, therefore this amount has already left our account".

Anthony     "I know.  That's why I didn't contact you".

Lalit:             "My best advice to you would be to contact your card company, if you have not received the amount. I will be more than happy to supply any details required by your card company to assist with your enquiry".

Anthony:    "That's very kind of you but I have indeed received the amount, which is why I didn't contact you... or the credit card company".

Lalit:              "Once again, I sincerely apologise for the inconvenience this has caused you".

Anthony:     "Its very nice of you to apologise a second time but there's no need.  I've come to enjoy these little exchanges and I shall miss them when you finally manage to stop contacting me".

So you see Lalit, that was why I described your email as curious.  I didn't contact you (at least not for over six months) so I am somewhat at a loss as to why you replied!   Surely, working as you do for such a bunch of idiots, you must have thousands of current and highly justified complaints to deal with without serving another volley in our protracted email tennis match.  I think it's time we headed for the cyberspace changing rooms.  However, before we do, please answer me one last question:

I have received emails so far from Ozge Sarial, Dipti Rani and now Lalit Rathor.  These names are a little unusual I'm sure you'll agree.  Perhaps next time I'll get a reply from Zaphod Beeblebrox.   So, my final question is:

Are these actually your real names or do you make them up from left over scrabble letters?

I look forward to hearing from you (or Zaphod).

Sincerely, 

Anthony