We all know that British Telecom is rubbish but for those of us unfortunate enough to live in East Yorkshire, even BT would be a significant improvement. We have Kingston Communications and this small local monopoly sets new benchmarks in lousy customer service.
However, I have to be fair to KC. No sooner had I finished this elaborate letter than the notification of the refund I was chasing dropped through the letterbox. I was therefore unable to send it. Nonetheless, having put so much effort into it, I couldn’t let it go to waste.
The style of the letter was inspired by B J Shone, whose pictorial letter to SouthWest Airlines was a stroke of genius. Like BJ, I crave the indulgence of the copyright owners for the various pictures.
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