We all know that British Telecom is crap but for those of us unfortunate enough to live in East Yorkshire, even BT would be a significant improvement. We have KC - Kingston Communications - and this small local monopoly has set new benchmarks in lousy customer service.
However, I have to be fair to KC. No sooner had I finished this letter than the notification of my refund dropped through the letterbox. I was therefore unable to send it.
The style of the letter was inspired by B J Shone, whose pictorial letter to SouthWest Airlines was a stroke of genius. Like BJ, I crave the indulgence of the copyright owners for the various pictures.