11Feb/120
Kingston Communications – Incomparable Incompetence
We all know that British Telecom is crap but for those of us unfortunate enough to live in East Yorkshire, even BT would be a significant improvement. We have KC - Kingston Communications - and this small local monopoly has set new benchmarks in lousy customer service.
However, I have to be fair to KC. No sooner had I finished this letter than the notification of my refund dropped through the letterbox. I was therefore unable to send it.
The style of the letter was inspired by B J Shone, whose pictorial letter to SouthWest Airlines was a stroke of genius. Like BJ, I crave the indulgence of the copyright owners for the various pictures.
Enjoy:
Now go and like the Dear Customer Relations Facebook page at: http://www.facebook.com/Dear.Customer.Relations
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