An Open Letter to LIAT The Caribbean Airline

This short but brilliant letter to LIAT Caribbean Airlines is going viral across the planet at the moment after it was tweeted by Sir Richard Branson (the recipient of the hilarious Virgin Complaint Letter featured on the ‘Best Ever Complaints’ page which was the previous holder of the ‘Best Complaint in the World Ever’ title).

This new contender for Best Ever Complaint was penned by ex-pat Londoner Arthur Hicks and is entitled “An Open Letter to LIAT.”  Currently being described as the best complaint letter ever, this is actually the first complaint letter that Arthur has ever written!  Arthur got in touch with DCR after we featured his letter here.  He has lived in the Caribbean for a number of years and flies with LIAT regularly.

LIAT have since contacted Arthur and offered him an apology – and their thanks for the global publicity that his letter has created for them!  They have also responded to Sir Richard – see the latest developments below the letter.

And why not help make this the most viral complaint letter of all time by sharing it on social media sites (buttons at the bottom of the post).


Dear LIAT,

May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.

Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!

I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already. I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night — and that all those noisy bars and restaurants were closed.

So thank you, LIAT.  I now truly understand why you are “The Caribbean Airline.”


Arthur Hicks

P.S. Keep the bag. I never liked it anyway.

LATEST: Sir Richard Branson’s promotion of this letter has precipitated a rather unusual response from LIAT. They have put together the video below in which they throw down the gauntlet to Sir Richard and his Virgin Atlantic Airline. They challenge Virgin to join them in a race to Necker Island (Branson’s own private Caribbean retreat). We’ll try and keep you posted about whether Virgin takes up the challenge.

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2 thoughts on “An Open Letter to LIAT The Caribbean Airline”

  1. Hi there!
    Thank you very much for posting my letter. You asked that I get in touch, so here I am!
    Arthur Hicks

    • So good to hear from you Arthur. I’ll be in contact via email shortly. Congratulations on the letter – quite brilliant! A


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