My day job has meant that I’ve had to visit Glasgow rather a lot over the last year and because the eight hour round-trip drive and the ten hour round-trip train journey are both so mind-numbingly dull, I often resorted to taking the plane. Unfortunately, that meant flying with FlyBe…
Sometimes, I write complaint letters out of sheer mischief. On other occasions, I feel that a company deserves a slap on the wrist and the publication of a light-hearted complaint is a great way to deliver a wake up call. Very occasionally, I endure such utterly appalling and unforgivable service from a business that genuinely doesn’t give a damn about its customers that I write a complaint letter because I want to teach them a lesson.
It just so happens that this week, I was having a Turkish beer in an English pub in Almaty, Kazakhstan when one of my Australian drinking partners showed me this Canadian complaint video on his Japanese phone.
This short but brilliant letter to LIAT Caribbean Airlines is going viral across the planet at the moment after it was tweeted by Sir Richard Branson.
Just in case anyone gets the wrong idea, this travel complaint isn’t genuine. The Travel Agency doesn’t actually exist (at least I hope not!).
A few weeks ago, I was making one my regular train trips to London when I suddenly realised that I was enjoying the journey. How odd!
Thanks to Dennis Snape for sending DCR his letter to CrossCountry Trains. It appears that Dennis was not entirely satisfied with every aspect of his recent rail journey from Manchester.
Alistair Coleman, author of the award-winning Scary Duck blog, whose letter ‘The Wreck’ also features on DCR’s ‘Best Ever Complaint Letters’ page, has been at it again. This week, Alistair sent DCR his latest and very funny complaint letter to South West Trains.
DCR is grateful to Nick Gill, playright, musician and composer, for allowing us to share the following letter he wrote to Transport for London…