I wrote this letter 18 years ago to David Wilson Homes in a failed attempt to get them to put right defects with my new house. It didn’t work, they didn’t give a damn. It must have cost them a fortune.
Before I start posting new letters, I though it would be worth revisiting a few of the early ones. I wrote this one 9 years ago and ended up reading it to twelve million people on NPR Radio in the USA.
I have considered setting my alarm for 01.45am and lying in wait for him but I just don’t think I would be able to confront him without stuffing a few token bottles of silver-top (and possibly a milk crate) where the sun doesn’t shine.
“Mr. Guttering’s unique installation on the rear elevation is a lesson to us all in how to piss-off a homeowner. Not only has he managed to leave a huge gap through which all the rainwater flows (making the downpipes entirely superfluous) but he has also managed to put it directly over the fibreglass mock-lead roof of the dining room below! Whenever it rains, it sounds like we have the entire Nagasaki Drum Ensemble rehearsing in the Dining Room”.