Planes, Trains and Automobiles

Auto Europe: The Car Hire Firm from Hell

Sometimes, I write complaint letters out of sheer mischief.  On other occasions, I feel that a company deserves a slap on the wrist and the publication of a light-hearted complaint is a great way to deliver a wake up call.  Very occasionally, I endure such utterly appalling and unforgivable service from a business that genuinely doesn’t give a damn about its customers that I write a complaint letter because I want to teach them a lesson.