The second Virgin Media complaint as promised. Kate Edmunds wanted to stay loyal to Virgin Media when she moved house recently. That was a mistake.
The first of two funny complaint letters to Virgin Media to land in the Dear Customer Relations inbox this month. This is the tale of Big Mike, the Virgin Media Regional Installations Manager whose ineptitude is without parallel.
Another funny complaint letter to Telstra, formerly Bigpond, Australia’s largest and apparently most inept telecommunications company. Not just hilarious, but also highly educational.
This is a complaint letter on an epic scale. It was written by blogger Cloaker Josh to Australia’s largest telecommunications company, Telstra Corporation, after they put a bar on outgoing calls on Josh’s phone. Getting the bar lifted proved to be just about the most difficult thing that Josh had ever done. At over 11,000 words, this letter takes a bit of getting through so I suggest you get a cup of good coffee or, as this is an Australian letter, a nice cool tinny, put your feet up and be very very glad that this didn’t happen to you!
DCR’s favourite Dutchman and professional fire-fighter, Thomas de Graaff, is slightly bonkers. He sends crazy letters to unsuspecting product manufacturers just to see what comes back. He also likes to make telephone calls whilst fighting raging infernos (like I said, he’s bonkers). He is therefore a big fan of his virtually indestructible, bad-ass mobile phone, made by Sonim Technologies.
So much so, he wrote a song about it….
“I suggest that you install hidden cameras in the Customer Relations Department to catch the little sadists.
Then you should throw them off the Humber Bridge… …Preferably setting them of fire first”
“During the ensuing long, one‐sided conversation with your automated robot system I think I must have pressed more buttons on the telephone than Neil Armstrong did during the entire Apollo 11 mission to the moon and back”.