It never ceases to amaze me how many complaint letters are generated by our experiences on airlines. Here is another one but unusually, this letter is not addressed to the airline, but to one of its passengers!
When this letter by Laurie Pierce dropped into the DCR inbox, I didn’t immediately see its potential. Then it occurred to me that DCR could send on any applications for the role of Top Gear presenter to the high-ups at the BBC. So, if you think that you, or your sister-in-law could be a worthy replacement for Mr. Clarkson, send in your applications. The most original will be featured here.
I have the gross misfortune of commuting along the M62 to Leeds. As if the costs of motoring were not high enough, the Highways Agency’s attitude to routine maintenance leaves much to be desired. So much so that commuters’ cars are being damaged by the appalling condition of the motorway. Well, someone had to tell them….
Back in August 2014, Matt Jarvis went shopping with three generations of female members of his family (which is a brave thing to do by any standards). However, when the ladies decided to pay a visit to Claire’s, he wisely decided to stay out of the way…. which ended up being much more interesting!
This letter was written by Rannoch Yule and thanks to EasyJet, yule-tide was when everything went completely Pete Tong for Rannoch……
“And then there’s the Christmas turkey. Why in God’s name do hundreds of millions of people eat this pug-ugly and completely tasteless bird on the same day each year? Why, for instance, don’t we eat penguins? There are millions and millions of them. David Attenborough said so”.
Just in case anyone gets the wrong idea, this travel complaint isn’t genuine. The Travel Agency doesn’t actually exist (at least I hope not!).
Sadly, I have to announce that the Dear Customer Relations book project has been cancelled by publishers Unbound.
Unfortunately, the pledges to support the crowdfunding project just didn’t grow quickly enough to justify keeping it on the Unbound website.
Humberside Airport fined me £100 pounds for stopping on an airport road for just 31 seconds – that rate is enough to hire 29 100-foot super-yachts in Antigua! I wasn’t having any of that!
Dear Customer Relations has become well known for its footnotes ‘For American Readers’ which seek to explain the finer points of UK English and place names to our American cousins. For this remarkable letter written by Tam Tran to US fast food chain, Checkers, the boot is on the other foot.