Sometimes, I write complaint letters out of sheer mischief. On other occasions, I feel that a company deserves a slap on the wrist and the publication of a light-hearted complaint is a great way to deliver a wake up call. Very occasionally, I endure such utterly appalling and unforgivable service from a business that genuinely doesn’t give a damn about its customers that I write a complaint letter because I want to teach them a lesson.
DCR’s favourite Dutchman and professional fire-fighter, Thomas de Graaff, is slightly bonkers. He sends crazy letters to unsuspecting product manufacturers just to see what comes back. He also likes to make telephone calls whilst fighting raging infernos (like I said, he’s bonkers). He is therefore a big fan of his virtually indestructible, bad-ass mobile phone, made by Sonim Technologies.
So much so, he wrote a song about it….
It just so happens that this week, I was having a Turkish beer in an English pub in Almaty, Kazakhstan when one of my Australian drinking partners showed me this Canadian complaint video on his Japanese phone.
“All I want is to not have our wallets emptied while in your site and to be able to navigate into, throughout and more to the point, away from your site without the need for sustained prayer, a fully stocked first aid kit and a willingness to take our families to repeated therapy sessions to expunge the horror embedded in their psyche by your site’s experiences.”
After the contents of his locker are stolen, Richard C of Los Angeles is obliged by LA Fitness staff to expose his wedding tackle on Hollywood Boulevard….
This short but brilliant letter to LIAT Caribbean Airlines is going viral across the planet at the moment after it was tweeted by Sir Richard Branson.
This exchange of letters is genuine. It dates from 2005 when computer executive Paul Clarkin received a letter from the local police about an alleged incident of unsafe driving.
Just in case anyone gets the wrong idea, this travel complaint isn’t genuine. The Travel Agency doesn’t actually exist (at least I hope not!).
This week, I made the grave mistake of updating the software on my iPhone. Just like last time, the Bluetooth in my car could no longer see the phone. That made me rather cross…
This letter was submitted by Jen Bridges, author of the highly original ‘OfHerbsAndAltars’ Blog. This is one of Jen’s ‘less unusual’ letters and it received a great reply from Nestlé