My day job has meant that I’ve had to visit Glasgow rather a lot over the last year and because the eight hour round-trip drive and the ten hour round-trip train journey are both so mind-numbingly dull, I often resorted to taking the plane. Unfortunately, that meant flying with FlyBe…
The second Virgin Media complaint as promised. Kate Edmunds wanted to stay loyal to Virgin Media when she moved house recently. That was a mistake.
The first of two funny complaint letters to Virgin Media to land in the Dear Customer Relations inbox this month. This is the tale of Big Mike, the Virgin Media Regional Installations Manager whose ineptitude is without parallel.
Bank of Scotland manage to block a travelers bank card and leave him completely bahtless even though he had taken the trouble to warn them that he was travelling to Thailand.
Another funny complaint letter to Telstra, formerly Bigpond, Australia’s largest and apparently most inept telecommunications company. Not just hilarious, but also highly educational.
This is a complaint letter on an epic scale. It was written by blogger Cloaker Josh to Australia’s largest telecommunications company, Telstra Corporation, after they put a bar on outgoing calls on Josh’s phone. Getting the bar lifted proved to be just about the most difficult thing that Josh had ever done. At over 11,000 words, this letter takes a bit of getting through so I suggest you get a cup of good coffee or, as this is an Australian letter, a nice cool tinny, put your feet up and be very very glad that this didn’t happen to you!
This exchange with electrical retailer Comet dates back to 2010 when Mike Dean experienced some difficulty with his Sony Vaio laptop computer. Rather inconveniently, the keys on his keyboard were prone to falling off – which made it rather difficult to write a letter of complaint!
Sometimes, I write complaint letters out of sheer mischief. On other occasions, I feel that a company deserves a slap on the wrist and the publication of a light-hearted complaint is a great way to deliver a wake up call. Very occasionally, I endure such utterly appalling and unforgivable service from a business that genuinely doesn’t give a damn about its customers that I write a complaint letter because I want to teach them a lesson.
DCR’s favourite Dutchman and professional fire-fighter, Thomas de Graaff, is slightly bonkers. He sends crazy letters to unsuspecting product manufacturers just to see what comes back. He also likes to make telephone calls whilst fighting raging infernos (like I said, he’s bonkers). He is therefore a big fan of his virtually indestructible, bad-ass mobile phone, made by Sonim Technologies.
So much so, he wrote a song about it….
It just so happens that this week, I was having a Turkish beer in an English pub in Almaty, Kazakhstan when one of my Australian drinking partners showed me this Canadian complaint video on his Japanese phone.